Use of the claims returned and claims never had function is determined by the item owning library.
An item checked out to a patron can be marked “claims returned” to indicate that the patron is sure that the item has been returned, although the item was not checked in, and the item cannot be located.
ONLY the OWNING library can declare an item claims returned or claims never had.
Claims Returned/Claims Never Had must be marked missing after 6 months.
If the owning library does not wish to mark the item claims returned or claims never had according to their local policy, the patron will be liable for the cost of the item. If the patron has not paid for the item, a four month bill may be issued to the patron’s home library by the owning library.